Supplies4Lease was facing challenges in maintaining and updating their extensive knowledge base. They needed a solution that could help them manage their knowledge base more efficiently and provide better support to their customers.
Deskhero's advanced AI capabilities provided the perfect solution for Supplies4Lease. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, enhancing the effectiveness of their knowledge base.
Furthermore, the AI enhances the search results, making it easier for both support agents and customers to find relevant information quickly. This has resulted in faster response times and improved customer satisfaction.
Moreover, the AI learns from each interaction, continuously improving its responses and suggestions. This has led to a system that becomes more efficient over time, providing long-term benefits for Supplies4Lease.
Overall, Deskhero's AI capabilities have enabled Supplies4Lease to enhance their knowledge base and provide better support to their customers.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This enhances the effectiveness of the knowledge base.
How does the AI improve search results in the knowledge base?
The AI uses the same OpenAI Embeddings to understand the context of the search query and provide more relevant results. This makes it easier for users to find the information they need quickly.
Does the AI improve the knowledge base over time?
Yes, the AI learns from each interaction, continuously improving its responses and suggestions. This results in a knowledge base that becomes more effective over time.
* This article provides an example of how a fictive company in the Leasing of Office Equipment and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
