OfficeEquip Rentals was struggling with an inefficient ticket management process that led to long wait times and dissatisfied customers. They needed a solution that could help them manage their tickets more effectively and improve their customer service.
With Deskhero, OfficeEquip Rentals was able to leverage advanced AI capabilities to streamline their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing the time spent on each ticket.
Additionally, the AI enhances the search results, making it easier for support agents to find relevant information quickly. This has resulted in faster response times and improved customer satisfaction.
Moreover, the AI learns from each interaction, continuously improving its responses and suggestions. This has led to a system that becomes more efficient over time, providing long-term benefits for OfficeEquip Rentals.
In conclusion, Deskhero's AI capabilities have enabled OfficeEquip Rentals to manage their tickets more effectively, leading to improved customer service and increased efficiency.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the query. It then generates a suggested reply, reducing the time spent on each ticket.
How does the AI improve search results?
The AI uses the same OpenAI Embeddings to understand the context of the search query and provide more relevant results. This makes it easier for support agents to find the information they need quickly.
Does the AI get better over time?
Yes, the AI learns from each interaction, continuously improving its responses and suggestions. This results in a system that becomes more efficient over time.
* This article provides an example of how a fictive company in the Leasing of Office Equipment and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
