Confidentiality Corp. deals with a large volume of customer inquiries daily. Before implementing Deskhero, their customer support team had to manually sift through vast amounts of data to find relevant information. With Deskhero's advanced AI capabilities, they can now quickly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered comprehensive search bar has greatly improved the speed and accuracy of information retrieval. The AI uses embeddings to enhance search results, providing the most relevant information based on the customer's query.
Deskhero's AI also generates suggested replies for customer inquiries. This feature has significantly reduced the workload of the customer support team, allowing them to handle more customer inquiries efficiently.
Confidentiality Corp. has also benefited from Deskhero's REST API, which allowed them to integrate the platform with their existing systems. This integration has further streamlined their customer support process.
Overall, Deskhero's advanced AI capabilities have greatly enhanced Confidentiality Corp.'s customer support efficiency, leading to improved customer satisfaction.
How does Deskhero's AI improve information retrieval?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance search results, providing the most relevant information based on the customer's query.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and the current query to generate accurate and helpful responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Leasing of Trade Secrets and Confidential Information industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
