TradeSecrets Ltd. receives a high volume of customer inquiries daily. Prior to implementing Deskhero, their customer support team had to manually search through a plethora of documents and knowledge base articles to find relevant information. With Deskhero's advanced AI capabilities, they can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly.
The AI-powered comprehensive search bar has significantly improved the speed and accuracy of information retrieval. The AI uses embeddings to enhance search results, providing the most relevant information based on the customer's query.
Deskhero's AI also generates suggested replies for customer inquiries. This feature has greatly reduced the workload of the customer support team, allowing them to handle more customer inquiries efficiently.
TradeSecrets Ltd. has also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process.
Overall, Deskhero's advanced AI capabilities have significantly improved TradeSecrets Ltd.'s customer support effectiveness, leading to increased customer satisfaction.
How does Deskhero's AI find relevant information?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content based on the context of the customer's query.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and the current query to generate accurate and helpful responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Leasing of Trade Secrets and Confidential Information industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
