LeatherLux receives a high volume of customer inquiries, ranging from product details, order status, to after-sales services. They utilize Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
When a customer submits an inquiry, the AI analyses the content and suggests potential replies based on the most relevant information. This significantly reduces the time spent by customer service representatives in crafting responses and increases their productivity.
Deskhero's AI also enhances the search results on LeatherLux's helpdesk. When customers use the search bar, the AI uses embeddings to provide the most relevant knowledge base articles or previously resolved tickets. This self-service capability reduces the load on the customer service team and improves customer satisfaction.
Furthermore, LeatherLux uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows them to maintain a unified view of the customer interactions and provides a seamless customer support experience.
By leveraging Deskhero's AI capabilities, LeatherLux has managed to reduce their response times, improve customer satisfaction, and increase the efficiency of their customer support team.
How does the AI suggest potential replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is made, the AI uses embeddings to find the most relevant knowledge base articles or previously resolved tickets, providing more accurate and helpful results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems such as CRM or ERP.
* This article provides an example of how a fictive company in the Leather and Fur Goods Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
