FurFantasy deals with a variety of customer queries related to their products, shipping, and returns. They use Deskhero's AI capabilities to manage these queries more efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant information and suggest potential replies.
The AI-generated replies not only save time for the customer service representatives but also ensure consistency in the responses. This leads to a more professional and reliable customer support experience.
FurFantasy also uses Deskhero's AI to enhance their knowledge base search. When customers use the search bar, the AI provides the most relevant articles or previously resolved tickets, reducing the need for direct interaction with the customer service team.
Moreover, FurFantasy uses Deskhero's custom fields feature to categorize their tickets effectively. The AI uses these categories to provide more accurate suggestions and search results.
By utilizing Deskhero's AI capabilities, FurFantasy has been able to improve their helpdesk efficiency, provide faster responses, and enhance their customer support experience.
How does the AI ensure consistency in responses?
The AI generates suggested replies based on relevant information from previous tickets, knowledge base articles, and scraped website data. This ensures that the responses are consistent and aligned with the company's policies and procedures.
How does the AI use custom fields?
The AI uses the categories defined in the custom fields to provide more accurate suggestions and search results. This helps in managing the tickets more effectively.
Can the AI handle complex queries?
Yes, the AI is capable of handling complex queries. It uses OpenAI embeddings to understand the context and find the most relevant information to generate a suitable response.
* This article provides an example of how a fictive company in the Leather and Fur Goods Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
