LeatherLux uses Deskhero's AI capabilities to manage their high volume of customer support tickets. The AI leverages OpenAI embeddings from previous tickets to suggest replies, reducing the time taken to respond to customers and improving customer satisfaction.
The company also uses the AI to enhance their knowledge base. The AI generates knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data. This has improved the quality of their knowledge base and saved them considerable time and resources.
LeatherLux uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This has improved their workflow management and ensured that urgent issues are addressed promptly.
The company uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. This has improved their response time and the quality of their customer service.
LeatherLux uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made their customer support management more efficient.
How does Deskhero's AI improve customer support efficiency?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies, reducing the time taken to respond to customers. This improves customer support efficiency and customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
The AI generates knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data. This improves the quality of the knowledge base and saves time and resources.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It quickly finds relevant information from the knowledge base, previous tickets, and uploaded files, making it easier for the support team to respond to inquiries.
* This article provides an example of how a fictive company in the Leather Boot Modification/Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
