BootCrafters uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets to suggest replies, significantly reducing the time taken to respond and improving customer satisfaction.
The company also uses the AI to enhance their knowledge base. The AI generates knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data. This has improved the quality of their knowledge base and saved them significant time and resources.
BootCrafters uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This has helped them manage their workflow more efficiently and ensure that urgent issues are addressed promptly.
Deskhero's comprehensive search bar, powered by AI, has made it easier for BootCrafters' support team to find relevant information quickly. This has further improved their response time and customer service quality.
Finally, BootCrafters uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to manage their customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies. This significantly reduces the time taken to draft responses, thereby improving response time.
How does Deskhero's AI enhance the knowledge base?
The AI scans through uploaded files like policies, manuals, presentations, and scraped website data to generate relevant knowledge base articles. This improves the quality of the knowledge base and saves time and resources.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It quickly finds relevant information from the knowledge base, previous tickets, and uploaded files, making it easier for the support team to respond to inquiries.
* This article provides an example of how a fictive company in the Leather Boot Modification/Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
