PristineLeather deals with a niche market and receives a variety of unique customer inquiries. They use Deskhero's ticket management system to handle these inquiries effectively. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest responses to new tickets, greatly reducing the response time.
The company uses Deskhero's custom fields and user groups to segment their customers based on their unique needs and preferences. This allows for more personalized communication and improved customer satisfaction.
PristineLeather leverages Deskhero's AI capabilities to manage their knowledge base. The AI generates articles from uploaded files like cleaning procedures, service manuals, and company policies. This not only keeps the knowledge base updated but also saves the company a lot of time.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, is used by PristineLeather's support team to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature greatly enhances the efficiency of the support team and improves the overall customer experience.
PristineLeather uses Deskhero's REST API to integrate the platform with their existing CRM system. This seamless integration ensures that all customer data is centralized and easily accessible, further enhancing the efficiency of their customer support.
How does Deskhero's AI capabilities help in handling unique customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to new tickets. This greatly reduces the response time, allowing the support team to handle unique inquiries effectively.
How does Deskhero keep the knowledge base updated?
Deskhero's AI generates knowledge base articles from uploaded files like cleaning procedures, service manuals, and company policies. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero enhance the efficiency of the support team?
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, allows the support team to quickly find relevant content. This improves their efficiency and the overall customer experience.
* This article provides an example of how a fictive company in the Leather cleaning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
