LeatherLux has a large customer base with diverse inquiries ranging from service booking to specific cleaning methods. The company uses Deskhero's ticket management system to categorize and prioritize these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate responses to new tickets, significantly reducing the response time.
With the help of Deskhero's custom fields and user groups, LeatherLux is able to segment their customers based on their needs and preferences. This allows for more personalized communication and improved customer satisfaction.
Deskhero's AI capabilities also come into play in managing LeatherLux's knowledge base. The AI can generate articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
The comprehensive search bar powered by OpenAI Embeddings makes it easy for LeatherLux's support team to find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature enhances the efficiency of the support team and improves the overall customer experience.
Lastly, LeatherLux uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further enhancing the efficiency of their customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate responses to new tickets. This significantly reduces the time spent on crafting responses manually.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero enhance the efficiency of the support team?
Deskhero's comprehensive search bar powered by OpenAI Embeddings makes it easy for the support team to find relevant content quickly. This improves their efficiency and the overall customer experience.
* This article provides an example of how a fictive company in the Leather cleaning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
