CleanLeather Co. receives a high volume of customer inquiries daily. They use Deskhero's ticket management system to handle these inquiries efficiently. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest responses to new tickets, greatly reducing the time spent on each ticket.
The company also uses Deskhero's custom email domains feature to maintain their brand identity in all communications. This helps in building trust and improving customer relationships.
CleanLeather Co. leverages Deskhero's AI capabilities to manage their extensive knowledge base. The AI generates articles from uploaded files like cleaning guides, service manuals, and company policies. This not only keeps the knowledge base updated but also saves the company a lot of time.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, is used by CleanLeather Co.'s support team to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature greatly enhances the efficiency of the support team and improves the overall customer experience.
CleanLeather Co. uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This ensures that all customer data is centralized and easily accessible, making their operations more efficient.
How does Deskhero's AI capabilities help in handling high volumes of customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to new tickets. This greatly reduces the time spent on each ticket, allowing the support team to handle a higher volume of inquiries.
How does Deskhero keep the knowledge base updated?
Deskhero's AI generates knowledge base articles from uploaded files like cleaning guides, service manuals, and company policies. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero enhance the efficiency of the support team?
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, allows the support team to quickly find relevant content. This improves their efficiency and the overall customer experience.
* This article provides an example of how a fictive company in the Leather cleaning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
