CutRight has a vast knowledge base consisting of articles, manuals, and guides related to their services. However, finding relevant information from this database was a challenge for both their support team and customers. With Deskhero, they were able to overcome this issue.
Deskhero's AI capabilities allowed CutRight to generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This significantly expanded their knowledge base and made it more accessible.
The AI-powered comprehensive search bar made it easy for CutRight's support team and customers to find relevant information from the knowledge base. This not only improved the customer experience but also reduced the workload of the support team.
CutRight also used Deskhero's AI to generate suggested replies based on the knowledge base. This helped their support team respond to customer queries more efficiently and accurately.
Overall, Deskhero's AI capabilities have significantly enhanced CutRight's knowledge base and improved their customer support.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This expands the knowledge base and makes it more accessible.
How does the AI-powered search bar work?
The search bar uses AI to quickly find relevant information from the company's knowledge base. This helps both the support team and customers find the information they need more efficiently.
How does Deskhero's AI improve the response time?
Deskhero's AI generates suggested replies based on the knowledge base. This helps the support team respond to customer queries more efficiently and accurately.
* This article provides an example of how a fictive company in the Leather Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
