LeatherCraft prides itself on its exceptional customer service. However, as their business grew, managing customer queries and support tickets became increasingly challenging. Deskhero's advanced AI capabilities provided the perfect solution to this problem.
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improved the response time but also ensured that the responses were accurate and relevant.
The AI-powered comprehensive search bar made it easy for LeatherCraft's support team to find relevant information from their vast database. This feature was particularly useful when dealing with complex or uncommon issues.
LeatherCraft also utilized Deskhero's user groups feature to categorize their customers and provide personalized support. This, combined with the AI-generated suggested replies, significantly improved the customer experience.
Overall, Deskhero's advanced AI capabilities have enabled LeatherCraft to provide exceptional customer service, despite their growing customer base.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from the company's database. This helps the support team deal with complex or uncommon issues more efficiently.
How does Deskhero improve the customer experience?
Deskhero improves the customer experience by providing personalized support through its user groups feature and AI-generated suggested replies. This ensures that customers receive accurate and relevant responses quickly.
* This article provides an example of how a fictive company in the Leather Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
