LeatherLux receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate this process, freeing up their support team to focus on more complex issues.
By leveraging OpenAI Embeddings, Deskhero was able to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduced the response time and improved the overall customer experience.
Deskhero's comprehensive search bar, powered by AI, allowed LeatherLux to quickly find relevant information from their vast database of tickets and knowledge base articles. This feature was particularly useful for their support team when dealing with complex or uncommon issues.
LeatherLux also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further streamlined their support process, making it easier for their team to manage tickets and respond to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved LeatherLux's customer support process, resulting in higher customer satisfaction and efficiency.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from the company's database of tickets and knowledge base articles. This helps the support team deal with complex or uncommon issues more efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining the support process.
* This article provides an example of how a fictive company in the Leather Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
