LegalEase uses Deskhero's structured data lists and custom fields to effectively categorize and manage client inquiries. This enables them to prioritize cases based on urgency and relevance, ensuring efficient service delivery.
The firm utilizes Deskhero's custom email domains and user groups to facilitate seamless communication and collaboration among team members. This ensures that everyone is on the same page regarding case statuses and updates.
LegalEase leverages Deskhero's tickets management system and kanban board to monitor the progress of each case. This provides a clear visual representation of all ongoing activities, aiding in effective workload management.
With Deskhero's knowledge base and AI capabilities, LegalEase can automatically generate articles from Word, PowerPoint, and PDF files. The AI uses these articles, along with previous tickets and uploaded files, to suggest replies to client inquiries. This significantly reduces the time spent on repetitive tasks and allows the firm to focus on more complex issues.
Lastly, LegalEase uses Deskhero's website scraping feature to stay abreast of the latest regulatory changes. The AI uses this data to enhance search results, ensuring clients receive the most accurate and up-to-date advice.
How does Deskhero's AI capabilities improve LegalEase's customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to client inquiries. This not only speeds up the response time but also ensures that the advice provided is accurate and relevant.
How does LegalEase use Deskhero's website scraping feature?
LegalEase uses this feature to automatically gather information on the latest regulatory changes. The AI uses this information to enhance search results and provide up-to-date advice to clients.
How does Deskhero help LegalEase manage its workload?
Deskhero's tickets management system and kanban board provide a clear overview of all ongoing activities. This helps LegalEase manage its workload effectively and ensure that all cases are handled in a timely manner.
* This article provides an example of how a fictive company in the Legal Advice on Regulatory Compliance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
