ComplyRight uses Deskhero's structured data lists and custom fields to categorize and manage their vast amount of regulatory information. This allows them to quickly retrieve relevant data when responding to client inquiries.
The firm utilizes Deskhero's custom email domains and user groups to facilitate communication between different departments. This ensures that all team members have access to the latest information and can collaborate effectively.
ComplyRight leverages Deskhero's tickets management system and kanban board to track client inquiries and their resolution status. This provides a clear overview of all ongoing activities and helps the firm manage its workload efficiently.
With Deskhero's knowledge base and AI capabilities, ComplyRight can automatically generate articles from Word, PowerPoint, and PDF files. The AI uses these articles to suggest replies to client inquiries based on previous tickets and uploaded files. This not only speeds up the response time but also ensures that the advice provided is accurate and relevant.
Finally, ComplyRight uses Deskhero's website scraping feature to stay updated on the latest regulatory changes. The AI uses this information to enhance search results and provide more accurate and up-to-date advice to clients.
How does Deskhero's AI capabilities improve ComplyRight's customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to client inquiries. This not only speeds up the response time but also ensures that the advice provided is accurate and relevant.
How does ComplyRight use Deskhero's website scraping feature?
ComplyRight uses this feature to automatically gather information on the latest regulatory changes. The AI uses this information to enhance search results and provide up-to-date advice to clients.
How does Deskhero help ComplyRight manage its workload?
Deskhero's tickets management system and kanban board provide a clear overview of all ongoing activities. This helps ComplyRight manage its workload effectively and ensure that all cases are handled in a timely manner.
* This article provides an example of how a fictive company in the Legal Advice on Regulatory Compliance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
