Justice Junction prides itself on its commitment to client service. However, they were struggling to provide timely responses to client queries due to the sheer volume of requests they received each day. They needed a solution that could help them manage these queries more efficiently.
They found their solution in Deskhero. With its structured data lists and custom fields, Deskhero allowed Justice Junction to organize their client queries and support requests more effectively. The platform's ticket management system also made it easier to track and resolve these requests.
But what truly transformed Justice Junction's client service was Deskhero's advanced AI capabilities. The firm used these capabilities to create a dynamic, user-friendly knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate accurate, relevant responses to client queries.
This AI-powered knowledge base provided clients with instant answers to their queries, reducing the need for them to contact the firm's support staff. This not only improved the client experience but also freed up the support staff to focus on more complex queries.
By leveraging Deskhero's AI capabilities, Justice Junction was able to enhance their client service, reduce their response times, and improve their overall efficiency.
How does Deskhero's AI generate responses in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates an accurate, relevant response based on this context.
Does the AI-powered knowledge base replace the need for support staff?
No, the AI-powered knowledge base complements the work of the support staff by handling straightforward queries. This allows the support staff to focus on more complex queries that require human intervention.
Can the AI handle complex legal queries?
While Deskhero's AI is capable of understanding complex queries, it's always recommended for legal professionals to review and approve the responses before they are sent to clients.
* This article provides an example of how a fictive company in the Legal advisory services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
