Harmony Legal Services has a large team of lawyers and support staff who often need to collaborate on cases. However, they were finding it difficult to manage internal communication and support requests. They needed a solution that could help them streamline these processes.
They found their solution in Deskhero. With its user groups and custom email domains, Deskhero allowed Harmony Legal Services to organize their team more effectively. The platform's ticket management system also made it easier to track and resolve internal support requests.
Deskhero's advanced AI capabilities further enhanced the firm's internal communication. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to internal queries. This not only improved the speed and accuracy of internal communication but also freed up staff to focus on their core tasks.
The AI also enhanced the search results within the firm's internal knowledge base. When staff searched for information, the AI would pull up the most relevant content based on the embeddings from previous interactions. This made it easier for staff to find the information they needed and collaborate more effectively.
By leveraging Deskhero's AI capabilities, Harmony Legal Services was able to improve their internal communication, streamline their support process, and increase their operational efficiency.
How does Deskhero's AI suggest replies to internal queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply based on this context.
How does Deskhero's AI enhance internal search results?
When a search is performed in the internal knowledge base, Deskhero's AI uses the embeddings from previous interactions to pull up the most relevant content. This makes it easier for staff to find the information they need.
Can Deskhero handle complex internal queries?
Yes, Deskhero's AI is capable of understanding complex queries and suggesting relevant responses. However, it's always recommended for staff to review these responses before acting on them.
* This article provides an example of how a fictive company in the Legal advisory services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
