Lexington Legal Advisory receives a high volume of client queries daily, ranging from simple questions about legal processes to complex inquiries about specific cases. Managing these queries was proving to be a time-consuming task for the firm's support staff. They turned to Deskhero for a solution.
With Deskhero, the firm was able to structure their data lists, create custom fields, and manage tickets more effectively. The platform's kanban board provided a visual overview of all ongoing support tasks, making it easier to track progress and identify bottlenecks.
The game-changer, however, was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero was able to suggest relevant replies to incoming queries. This significantly reduced the time taken to respond to clients and increased the accuracy of the responses.
Deskhero's AI also enhanced the search results within the firm's knowledge base. When support staff searched for information to assist a client, the AI would pull up the most relevant content based on the embeddings from previous interactions. This made it easier for the staff to find the information they needed and provide accurate responses.
By using Deskhero, Lexington Legal Advisory was able to streamline their client support process, improve response times, and increase client satisfaction.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply based on this context.
How does Deskhero's AI enhance search results?
When a search is performed in the knowledge base, Deskhero's AI uses the embeddings from previous interactions to pull up the most relevant content. This makes it easier for support staff to find the information they need.
Can Deskhero handle complex legal queries?
Yes, Deskhero's AI is capable of understanding complex queries and suggesting relevant responses. However, it's always recommended for legal professionals to review and approve these responses before they are sent to clients.
* This article provides an example of how a fictive company in the Legal advisory services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
