LawLion Consultancy & Representation, a prestigious firm in the legal field, was facing difficulties in tracking case progress and providing efficient client support. They required a solution that could automate these tasks and enhance their efficiency.
Deskhero's advanced AI capabilities provided the perfect solution. LawLion used the platform's AI to generate suggested replies for client queries based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduced the time taken to respond to queries and improved the quality of responses.
Deskhero's tickets management feature, combined with the kanban board, allowed LawLion to track case progress effectively. Each ticket represented a case, and the custom fields feature enabled them to add specific details about each case, making it easier to manage workload and track progress.
Additionally, Deskhero's comprehensive search bar, powered by AI, made it easy for LawLion's staff to find relevant information quickly. The AI analyzed the query and provided results from the knowledge base, previous tickets, and even scraped website data.
Overall, Deskhero's advanced AI capabilities helped LawLion Consultancy & Representation enhance their case tracking and client support, leading to improved efficiency and client satisfaction.
How does Deskhero's AI improve client support?
Deskhero's AI generates suggested replies for client queries based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time taken to respond to queries and improves the quality of responses.
How does Deskhero help in case tracking?
Deskhero's tickets management feature, combined with the kanban board, allows you to track case progress effectively. Each ticket represents a case, and the custom fields feature enables you to add specific details about each case, making it easier to manage workload and track progress.
How does Deskhero's AI enhance search results?
Deskhero's comprehensive search bar, powered by AI, analyzes the query and provides results from the knowledge base, previous tickets, and even scraped website data, making it easy to find relevant information quickly.
* This article provides an example of how a fictive company in the Legal Consultancy & Representation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
