LegalEagle Consultancy, a leading firm in the legal industry, was facing challenges in managing their growing client base and case load. They needed a solution that could help them manage their customer support tickets, track case progress, and provide quick and accurate responses to client queries.
With Deskhero, LegalEagle was able to leverage AI to enhance their customer support. The platform's AI capabilities were used to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only reduced the time taken to respond to queries but also improved the accuracy of responses.
Deskhero's kanban board feature enabled LegalEagle to effectively manage their cases, with each ticket representing a case. The custom fields feature allowed them to add specific details about each case, making it easier to track progress and manage workload.
Moreover, Deskhero's comprehensive search bar, powered by AI, made it easy for LegalEagle's staff to find relevant information quickly. The AI analyzed the query and provided results from the knowledge base, previous tickets, and even scraped website data.
Overall, Deskhero's advanced AI capabilities helped LegalEagle Consultancy improve their customer support and case management processes, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI enhance customer support?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This reduces the time taken to respond to queries and improves the accuracy of responses.
How does Deskhero help in case management?
Deskhero's kanban board feature allows you to manage your cases effectively, with each ticket representing a case. The custom fields feature lets you add specific details about each case, making it easier to track progress and manage workload.
How does Deskhero's AI enhance search results?
Deskhero's comprehensive search bar, powered by AI, analyzes the query and provides results from the knowledge base, previous tickets, and even scraped website data, making it easy to find relevant information quickly.
* This article provides an example of how a fictive company in the Legal Consultancy & Representation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
