JusticePact Representation Services, a renowned firm in the legal sector, was struggling with maintaining an up-to-date knowledge base and providing timely responses to client queries. They needed a solution that could automate these processes and improve their efficiency.
Deskhero provided the perfect solution with its advanced AI capabilities. JusticePact was able to use the platform's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automated the process of updating the knowledge base and ensured that it always contained the most recent and relevant information.
The AI also enhanced JusticePact's client communication by generating suggested replies based on the knowledge base, previous tickets, and uploaded files. This not only improved the speed and accuracy of responses but also ensured that clients received consistent information.
Furthermore, Deskhero's user groups feature allowed JusticePact to segregate their clients based on various criteria, enabling them to provide personalized service. The custom email domains feature added a professional touch to their communication.
In conclusion, Deskhero's advanced AI capabilities enabled JusticePact Representation Services to enhance their knowledge base and improve client communication, leading to better client service and increased efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automates the process of updating the knowledge base and ensures that it always contains the most recent and relevant information.
How does Deskhero improve client communication?
Deskhero's AI generates suggested replies based on the knowledge base, previous tickets, and uploaded files. This improves the speed and accuracy of responses and ensures that clients receive consistent information.
How does Deskhero help in providing personalized service?
Deskhero's user groups feature allows you to segregate your clients based on various criteria, enabling you to provide personalized service. The custom email domains feature adds a professional touch to your communication.
* This article provides an example of how a fictive company in the Legal Consultancy & Representation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
