JusticeGuard Legal Services handles a large volume of client inquiries daily. They needed a solution that could manage these inquiries efficiently and accurately. With Deskhero, they were able to structure their data lists, manage tickets, and create a comprehensive knowledge base from various sources like word documents, powerpoint presentations, and pdf files.
Deskhero's advanced AI capabilities have been a game-changer for JusticeGuard. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to client queries.
The AI also enhances the search results in the knowledge base, making it easier for the support staff to find relevant information quickly. This has resulted in improved accuracy in responses and a better overall customer experience.
Moreover, the custom fields and email domains feature allowed JusticeGuard to personalize their support system to match their brand identity. The user groups feature helped them categorize their clients based on various parameters, enabling targeted communication.
Overall, Deskhero's advanced AI capabilities have enabled JusticeGuard Legal Services to deliver faster, more accurate, and personalized customer support.
How does Deskhero's AI enhance the response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to queries.
How does Deskhero's AI improve the accuracy of responses?
The AI enhances the search results in the knowledge base, making it easier for the support staff to find relevant information quickly. This leads to more accurate responses.
Can Deskhero's features be customized to match our brand identity?
Yes, Deskhero allows you to customize fields and email domains to match your brand identity.
* This article provides an example of how a fictive company in the Legal Representation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
