LawLink Advocates receives a high volume of client queries and requests every day. Managing these requests and providing timely responses was a challenge. With Deskhero, they were able to effectively manage tickets using the kanban board and provide timely responses using the AI-powered suggested replies.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to draft responses, improving the overall efficiency of the helpdesk.
The AI also enhances the search results in the knowledge base, making it easier for the support staff to find relevant information quickly. This has resulted in improved accuracy in responses and a better overall client experience.
Furthermore, the custom fields and email domains feature allowed LawLink to personalize their support system to match their brand identity. The user groups feature helped them categorize their clients based on various parameters, enabling targeted communication.
Overall, Deskhero's advanced AI capabilities have enabled LawLink Advocates to deliver faster, more accurate, and personalized helpdesk services.
How does Deskhero's AI improve the efficiency of the helpdesk?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, significantly reducing the time taken to draft responses.
How does Deskhero's AI enhance the client experience?
The AI enhances the search results in the knowledge base, making it easier for the support staff to find relevant information quickly. This leads to more accurate responses and a better overall client experience.
Can Deskhero's features be customized to match our brand identity?
Yes, Deskhero allows you to customize fields and email domains to match your brand identity.
* This article provides an example of how a fictive company in the Legal Representation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
