LegalEase uses Deskhero's user groups feature to segment their clients based on their legal needs. This allows them to provide personalized support to each client group. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, ensuring that each client receives accurate and timely responses.
The firm uses the custom email domains feature of Deskhero to maintain their brand identity in all client communications. This has improved their professional image and client trust.
LegalEase uses the kanban board feature of Deskhero to manage their support workflow. The AI capabilities of Deskhero suggest task assignments based on previous tickets, improving the efficiency of their workflow.
The firm uses the knowledge base feature of Deskhero to provide self-help options to clients. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easier for the firm to populate their knowledge base.
Finally, the firm uses the REST API of Deskhero to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI capabilities improve client communication?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets. This ensures that each client receives accurate and timely responses, improving client communication.
How does Deskhero's AI enhance workflow efficiency?
Deskhero's AI suggests task assignments based on previous tickets, improving the efficiency of the support workflow.
How does Deskhero's AI help in populating the knowledge base?
Deskhero's AI capabilities generate articles from Word, PowerPoint, and PDF files, making it easier for the firm to populate their knowledge base.
* This article provides an example of how a fictive company in the Legal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
