LawLink uses Deskhero's structured data lists feature to organize their client information. This helps them to quickly access relevant client information when handling support tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, ensuring that each client receives accurate and timely responses.
The firm uses the custom fields feature of Deskhero to categorize tickets based on the type of legal issue. This helps in assigning tickets to the right team or individual, ensuring faster resolution times.
LawLink uses the website scraping feature of Deskhero to gather relevant legal information from various sources. The AI capabilities of Deskhero analyze this data to provide more relevant search results and suggested replies.
The firm uses the knowledge base feature of Deskhero to provide self-help options to clients. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easier for the firm to populate their knowledge base.
Finally, the firm uses the REST API of Deskhero to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support staff on each ticket, improving resolution times.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the data gathered through website scraping to provide more relevant search results. This saves time for both the support staff and clients.
How does Deskhero's AI help in populating the knowledge base?
Deskhero's AI capabilities generate articles from Word, PowerPoint, and PDF files, making it easier for the firm to populate their knowledge base.
* This article provides an example of how a fictive company in the Legal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
