JustLaw has a large volume of client inquiries daily. They use Deskhero's ticket management feature to efficiently track and manage these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent by support staff on each ticket.
The firm also uses the custom fields feature to categorize tickets based on the type of legal issue. This helps in assigning tickets to the right team or individual, ensuring faster resolution times.
Deskhero's AI capabilities also enhance the search results for JustLaw. The AI analyzes the firm's uploaded files like policies, manuals, presentations, and scraped website data to provide more relevant search results. This saves time for both the support staff and clients.
JustLaw uses the knowledge base feature of Deskhero to provide self-help options to clients. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easier for the firm to populate their knowledge base.
Finally, the firm uses the REST API of Deskhero to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support staff on each ticket, improving resolution times.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the firm's uploaded files like policies, manuals, presentations, and scraped website data to provide more relevant search results. This saves time for both the support staff and clients.
How does Deskhero's AI help in populating the knowledge base?
Deskhero's AI capabilities generate articles from Word, PowerPoint, and PDF files, making it easier for the firm to populate their knowledge base.
* This article provides an example of how a fictive company in the Legal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
