LegalEase Support Services has a large database of legal documents, manuals, and policies. They use Deskhero's AI capabilities to automatically generate knowledge base articles from these documents. This has significantly reduced the time spent on manual data entry and increased the accuracy of the information in their knowledge base.
The company also uses Deskhero's AI to enhance their ticket management system. The AI uses OpenAI embeddings from previous tickets to suggest replies to new tickets. This has improved the speed and consistency of their responses, leading to higher customer satisfaction.
LegalEase Support Services has also benefited from Deskhero's website scraping feature. The AI scrapes relevant information from their website and uses it to enhance search results and suggest replies. This has made it easier for their customers to find the information they need and has reduced the workload on their support staff.
With Deskhero's REST API, LegalEase Support Services has been able to integrate their existing systems with Deskhero. This has allowed them to leverage the AI capabilities of Deskhero across their entire operation, leading to significant efficiency gains.
Overall, Deskhero's advanced AI capabilities have transformed LegalEase Support Services' customer support operations. They have been able to provide faster, more accurate responses to their customers, while also reducing their operational costs.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings to understand the content of documents, manuals, and policies. It then generates knowledge base articles based on this understanding. This process is automatic and requires minimal human intervention.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies to new tickets. This improves the speed and consistency of responses, leading to higher customer satisfaction.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes relevant information from your website and uses it to enhance search results and suggest replies. This makes it easier for customers to find the information they need and reduces the workload on your support staff.
* This article provides an example of how a fictive company in the Legal Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
