LegalTech Solutions uses Deskhero's AI to generate knowledge base articles from their vast library of legal documents, presentations, and manuals. This has significantly reduced their data entry workload and ensured the accuracy of their knowledge base.
The company uses Deskhero's AI to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets to suggest replies to new tickets, improving the efficiency of their customer support team and ensuring consistent quality of responses.
LegalTech Solutions also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this information to enhance search results and suggest replies, making it easier for their customers to find the information they need.
By integrating their existing systems with Deskhero using its REST API, LegalTech Solutions has been able to leverage the platform's AI capabilities across their operations. This has led to significant improvements in their operational efficiency.
Overall, Deskhero's AI capabilities have enabled LegalTech Solutions to provide faster, more accurate responses to their customers, while also reducing their operational costs.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings to understand the content of documents, presentations, and manuals. It then generates knowledge base articles based on this understanding. This process is automatic and requires minimal human intervention.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies to new tickets. This improves the speed and consistency of responses, leading to higher customer satisfaction.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes relevant information from your website and uses it to enhance search results and suggest replies. This makes it easier for customers to find the information they need and reduces the workload on your support staff.
* This article provides an example of how a fictive company in the Legal Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
