GovLaw uses Deskhero's AI capabilities to handle a high volume of customer queries related to government laws and regulations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the time taken to respond to customer queries.
Deskhero's kanban board feature, coupled with its AI capabilities, allows GovLaw to visualize their ticket workflow and identify bottlenecks. The AI assists in categorizing and prioritizing tickets, ensuring that urgent queries are addressed promptly.
GovLaw also uses Deskhero's custom fields and user groups features to categorize and assign tickets effectively. The AI capabilities assist in identifying the nature of the query and assigning it to the appropriate support team member, improving the overall efficiency of their ticket management process.
Furthermore, GovLaw leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to utilize the AI capabilities across multiple platforms, enhancing their overall ticket management strategy.
Finally, GovLaw uses Deskhero's website scraping feature to keep their knowledge base updated with the latest legal changes. The AI capabilities help in identifying and extracting relevant information from various government websites, ensuring that their customers always have access to the most current information.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This, along with the AI's ability to categorize and prioritize tickets, significantly improves the efficiency of ticket management.
How does Deskhero's kanban board feature work?
Deskhero's kanban board feature provides a visual representation of the ticket workflow. It allows you to see the status of all tickets at a glance and identify any bottlenecks in the process.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature uses AI to identify and extract relevant information from various websites. This information is then added to the knowledge base, ensuring that customers always have access to the most current information.
* This article provides an example of how a fictive company in the Legislative Administration of Central Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
