LegisTrack uses Deskhero's AI capabilities to manage a large volume of customer queries related to legislative tracking. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, allows LegisTrack's support team to quickly find relevant information from their extensive knowledge base. The AI-enhanced search results ensure that the most pertinent information is presented first, enabling the support team to provide accurate and timely responses.
LegisTrack also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest legislative changes. The AI capabilities help in identifying and extracting relevant information from various government websites, ensuring that their customers always have access to the most current information.
Furthermore, LegisTrack uses Deskhero's custom fields and user groups features to categorize and assign tickets effectively. The AI capabilities assist in identifying the nature of the query and assigning it to the appropriate support team member, improving the overall efficiency of their support operations.
Finally, LegisTrack leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to utilize the AI capabilities across multiple platforms, enhancing their overall customer support strategy.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response time.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to find the most relevant information from the knowledge base, previous tickets, and uploaded files. This ensures that the most pertinent information is presented first, enabling quick and accurate responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature uses AI to identify and extract relevant information from various websites. This information is then added to the knowledge base, ensuring that customers always have access to the most current information.
* This article provides an example of how a fictive company in the Legislative Administration of Central Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
