PolicyPulse uses Deskhero's AI capabilities to manage their vast knowledge base of government policies. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, allows PolicyPulse's support team to quickly find relevant information from their extensive knowledge base. The AI-enhanced search results ensure that the most pertinent information is presented first, enabling the support team to provide accurate and timely responses.
PolicyPulse also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest policy changes. The AI capabilities help in identifying and extracting relevant information from various government websites, ensuring that their customers always have access to the most current information.
Furthermore, PolicyPulse uses Deskhero's custom fields and user groups features to categorize and assign tickets effectively. The AI capabilities assist in identifying the nature of the query and assigning it to the appropriate support team member, improving the overall efficiency of their support operations.
Finally, PolicyPulse leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to utilize the AI capabilities across multiple platforms, enhancing their overall customer support strategy.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This, along with the AI's ability to identify and extract information from various websites, significantly improves the effectiveness of knowledge base management.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to find the most relevant information from the knowledge base, previous tickets, and uploaded files. This ensures that the most pertinent information is presented first, enabling quick and accurate responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature uses AI to identify and extract relevant information from various websites. This information is then added to the knowledge base, ensuring that customers always have access to the most current information.
* This article provides an example of how a fictive company in the Legislative Administration of Central Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
