Metroville City Council is responsible for a wide range of public services and thus receives numerous inquiries and service requests daily. Managing these manually was proving to be a challenge. They turned to Deskhero for a solution.
Deskhero's AI capabilities have revolutionized the way Metroville handles public inquiries. Using OpenAI Embeddings, the AI understands the context of each inquiry and categorizes it accordingly. This automated categorization has significantly reduced the time taken to sort through the inquiries.
Deskhero's AI also generates suggested replies based on the categorized inquiries. It does this by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has drastically cut down the time taken to respond to public inquiries.
The AI-powered comprehensive search bar has also proved invaluable. It provides relevant content from the knowledge base and other resources, enabling the council staff to quickly find the information they need to handle inquiries.
By leveraging Deskhero's AI capabilities, Metroville City Council has been able to enhance its public service delivery, improve response times, and increase public satisfaction.
How does Deskhero help in handling public inquiries?
Deskhero's AI uses OpenAI Embeddings to understand and categorize public inquiries. It also generates suggested replies and enhances search results, making it easier to handle inquiries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
What is the role of the AI-powered search bar?
The AI-powered search bar provides relevant content from the knowledge base and other resources, making it easier to find the required information.
* This article provides an example of how a fictive company in the Legislative Administration of Local Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
