Townsville Municipality is tasked with managing a variety of public services, leading to a high volume of public queries and complaints. The manual process of handling these was slow and inefficient. Deskhero offered a solution to this problem.
With Deskhero, Townsville Municipality was able to automate the process of managing public queries. The AI capabilities of Deskhero use OpenAI Embeddings to understand the context of each query and categorize it accordingly. This has greatly improved the efficiency of the process.
Deskhero's AI also generates suggested replies based on the categorized queries. It does this by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly reduced the time taken to respond to public queries.
The AI-powered comprehensive search bar has also been a game-changer. It provides relevant content from the knowledge base and other resources, enabling the municipality staff to quickly find the information they need to handle queries.
By leveraging Deskhero's AI capabilities, Townsville Municipality has been able to improve their municipal services, increase response times, and enhance public satisfaction.
How does Deskhero's AI help in managing public queries?
Deskhero's AI uses OpenAI Embeddings to understand and categorize public queries. It also generates suggested replies and enhances search results, making it easier to manage and respond to queries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
What is the benefit of the AI-powered search bar?
The AI-powered search bar provides relevant content from the knowledge base and other resources, making it easier to find the required information.
* This article provides an example of how a fictive company in the Legislative Administration of Local Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
