CityZen Local Government receives a high volume of citizen queries and complaints every day. The traditional method of manually sorting and responding to these tickets was time-consuming and inefficient. With Deskhero, they were able to automate ticket management and response generation.
The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings. This allows the system to understand the context of the query and categorize it appropriately. The categorized tickets are then managed on a Kanban board, making it easy for the support team to track and handle them.
Deskhero's AI also generates suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the time taken to draft responses, thereby improving the efficiency of the support team.
Moreover, the comprehensive search bar powered by AI enhances the search results by providing relevant content from the knowledge base and other resources. This enables the support team to find the required information quickly and provide accurate responses to the citizens.
Overall, Deskhero has helped CityZen Local Government to streamline their citizen support process, improve response time, and enhance citizen satisfaction.
How does Deskhero's AI categorize the tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of the ticket and categorize it appropriately based on the content.
How does Deskhero's AI generate suggested replies?
The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How does the comprehensive search bar work?
The search bar uses AI to provide relevant content from the knowledge base and other resources, enhancing the search results.
* This article provides an example of how a fictive company in the Legislative Administration of Local Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
