SafeGuard Liability Insurance receives hundreds of customer queries daily, ranging from policy inquiries to claim submissions. With Deskhero, they can manage these tickets efficiently using the platform's structured data lists and custom fields. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing response times.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex liability insurance cases that require referencing multiple sources, such as policy documents, manuals, and previous similar cases.
Deskhero's knowledge base is another valuable resource for SafeGuard. The AI can generate articles from various file types like Word, PowerPoint, and PDF files, which are commonly used for policy documents and training materials. This feature allows SafeGuard to maintain an up-to-date, comprehensive knowledge base without manual input.
Furthermore, the AI capabilities of Deskhero extend to website scraping. This feature enables SafeGuard to stay informed about the latest industry trends and regulations, ensuring their responses are always accurate and compliant.
Finally, SafeGuard utilizes Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team. This integration further enhances the efficiency benefits of Deskhero's advanced AI capabilities.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance the search results within the platform. It processes the user's search query and finds the most relevant content from the tickets, knowledge base, and uploaded files.
What file types can Deskhero's AI generate knowledge base articles from?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Liability Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
