PrimeProtect Liability Insurance handles a large volume of customer queries every day. Using Deskhero's advanced AI capabilities, they can manage these queries more efficiently. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, greatly reducing the time taken to respond to customers.
The AI also improves the search functionality within the platform. This feature is particularly useful for PrimeProtect's support team, who often need to reference multiple sources when handling complex liability insurance cases. The enhanced search results allow them to find relevant information quickly, improving their efficiency.
Deskhero's AI also generates knowledge base articles from various file types, including Word, PowerPoint, and PDF files. This feature allows PrimeProtect to maintain a comprehensive, up-to-date knowledge base without the need for manual input.
Additionally, PrimeProtect uses Deskhero's website scraping feature to stay informed about the latest industry trends and regulations. This feature ensures that their responses are always accurate and compliant, enhancing their reputation for reliable customer service.
Finally, PrimeProtect has integrated Deskhero with their existing systems using the platform's REST API. This integration creates a seamless workflow for their customer support team, further enhancing the efficiency benefits of Deskhero's advanced AI capabilities.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance the search results within the platform. It processes the user's search query and finds the most relevant content from the tickets, knowledge base, and uploaded files.
What file types can Deskhero's AI generate knowledge base articles from?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Liability Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
