BookBridge uses Deskhero's AI capabilities to manage their customer support tickets. By analyzing previous tickets and knowledge base articles, the AI can suggest replies, reducing the time spent on each ticket and improving customer satisfaction.
The AI-powered search bar provides accurate and relevant search results, making it easier for users to find the resources they need. This not only improves the user experience but also reduces the number of support tickets generated.
BookBridge also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This ensures that their customers always have access to the most current information.
Deskhero's custom fields and structured data lists allow BookBridge to categorize their resources in a more organized manner. This not only makes it easier for staff to manage the inventory but also enhances the user experience by providing a more streamlined search process.
Finally, the REST API allows BookBridge to integrate Deskhero with their existing systems, ensuring a seamless transition and minimizing disruption to their services.
How does Deskhero's AI capabilities improve the user experience?
Deskhero's AI-powered search bar provides accurate and relevant search results, making it easier for users to find the resources they need. This not only improves the user experience but also reduces the number of support tickets generated.
How does Deskhero help manage customer support tickets?
Deskhero's ticket management system uses AI to analyze previous tickets and knowledge base articles to suggest replies. This reduces the time spent on each ticket and improves customer satisfaction.
How does Deskhero's website scraping feature benefit the library?
Deskhero's website scraping feature allows the library to keep their knowledge base updated with the latest information from relevant websites. This ensures that their customers always have access to the most current information.
* This article provides an example of how a fictive company in the Library circulation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
