PagePulse uses Deskhero's AI capabilities to manage their vast database of books and other resources. The AI-powered search bar utilizes OpenAI embeddings to provide accurate and relevant search results, significantly improving the efficiency of locating specific resources within the library's inventory.
Deskhero's ticket management system allows PagePulse to handle customer queries and complaints more efficiently. The AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket and increasing customer satisfaction.
By leveraging Deskhero's custom fields and structured data lists, PagePulse can categorize their resources in a more organized manner. This not only makes it easier for staff to manage the inventory but also enhances the user experience by providing a more streamlined search process.
PagePulse also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This ensures that their customers always have access to the most current information.
Finally, the REST API allows PagePulse to integrate Deskhero with their existing systems, ensuring a seamless transition and minimizing disruption to their services.
How does Deskhero's AI capabilities improve the search process?
Deskhero's AI-powered search bar uses OpenAI embeddings to analyze the library's inventory and provide accurate and relevant search results, making it easier for users to find the resources they need.
How does Deskhero help manage customer queries and complaints?
Deskhero's ticket management system uses AI to analyze previous tickets and knowledge base articles to suggest replies. This reduces the time spent on each ticket and improves customer satisfaction.
How does Deskhero's website scraping feature benefit the library?
Deskhero's website scraping feature allows the library to keep their knowledge base updated with the latest information from relevant websites. This ensures that their customers always have access to the most current information.
* This article provides an example of how a fictive company in the Library circulation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
