LicenseLink receives a large number of customer queries regarding the status of their applications, requirements for different licenses, and troubleshooting issues. By integrating Deskhero, they are able to manage these queries more efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing response times.
The custom fields feature of Deskhero allows LicenseLink to categorize tickets based on the type of license, making it easier to track and manage queries. The user groups feature allows them to assign specific queries to the relevant teams, improving the efficiency of their workflow.
Deskhero's AI capabilities also enhance the search results for customers. When a customer searches for information on LicenseLink's helpdesk, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This reduces the need for customers to contact the support team for common queries.
LicenseLink also uses the knowledge base feature of Deskhero to create a comprehensive database of information. The AI capabilities of Deskhero can generate articles from word, powerpoint, and pdf files, making it easy for LicenseLink to keep their knowledge base updated with the latest information.
By leveraging the advanced AI capabilities of Deskhero, LicenseLink has been able to improve their customer support processes, reduce the workload on their support team, and provide a better experience for their customers.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This allows the support team to respond to queries more quickly and accurately.
How does Deskhero enhance search results?
When a customer searches for information on the helpdesk, Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How does Deskhero help in creating a knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Licensing and Permit Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
