MelodyRights receives a high volume of inquiries from artists, producers, and consumers about their rights and licensing procedures. The company uses Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries. This not only enhances the efficiency of the customer support team but also improves customer satisfaction by providing quick and accurate responses.
MelodyRights also uses Deskhero's comprehensive search bar feature, which is enhanced by the AI capabilities. The AI uses the embeddings to improve search results, making it easier for the customer support team to find relevant information quickly.
With Deskhero's REST API, MelodyRights has been able to integrate the platform with their existing systems, further enhancing their operational efficiency. The custom fields and user groups features have also allowed them to organize their customer inquiries more effectively.
Overall, Deskhero's advanced AI capabilities have enabled MelodyRights to significantly improve their customer support operations, leading to higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings to enhance the search results in the comprehensive search bar. It finds relevant content from various sources and uses this to improve the accuracy of the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enhancing operational efficiency.
* This article provides an example of how a fictive company in the Licensing of music and video content industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
