VideoVerse deals with a large number of customer inquiries related to video licensing, rights, and procedures. To manage these inquiries effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries. This not only improves the efficiency of the customer support team but also enhances customer satisfaction by providing quick and accurate responses.
VideoVerse also uses Deskhero's Kanban board feature to manage their tickets more effectively. The AI capabilities enhance this feature by suggesting the most relevant tickets to be prioritized based on the embeddings from previous tickets and other sources.
With Deskhero's custom email domains and user groups features, VideoVerse has been able to organize their customer inquiries more effectively and provide personalized customer support.
Overall, Deskhero's advanced AI capabilities have helped VideoVerse to improve their ticket management process and provide efficient customer support, leading to higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is used to generate suggested replies and prioritize tickets on the Kanban board, improving the ticket management process.
Can Deskhero provide personalized customer support?
Yes, with Deskhero's custom email domains and user groups features, companies can organize their customer inquiries more effectively and provide personalized customer support.
How does Deskhero's AI enhance customer satisfaction?
By generating quick and accurate responses to customer inquiries, Deskhero's AI enhances customer satisfaction. It also helps in prioritizing tickets, ensuring that the most important issues are addressed first.
* This article provides an example of how a fictive company in the Licensing of music and video content industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
