TuneTrade receives numerous inquiries from users about trading procedures, rights, and licensing. To manage these inquiries effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries. This not only improves the efficiency of the customer support team but also enhances customer satisfaction by providing quick and accurate responses.
TuneTrade also uses Deskhero's knowledge base feature to provide their users with self-service options. The AI capabilities enhance this feature by generating knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, making it easier for users to find the information they need.
With Deskhero's structured data lists and custom fields features, TuneTrade has been able to organize their knowledge base more effectively, making it easier for users to navigate and find the information they need.
Overall, Deskhero's advanced AI capabilities have helped TuneTrade to streamline their knowledge base management and provide efficient customer support, leading to higher user satisfaction and increased operational efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is used to generate knowledge base articles, making it easier for users to find the information they need.
Can Deskhero organize the knowledge base effectively?
Yes, with Deskhero's structured data lists and custom fields features, companies can organize their knowledge base more effectively, making it easier for users to navigate and find the information they need.
How does Deskhero's AI enhance user satisfaction?
By generating quick and accurate responses to customer inquiries and providing a well-organized knowledge base, Deskhero's AI enhances user satisfaction. It also provides users with self-service options, allowing them to find the information they need quickly and easily.
* This article provides an example of how a fictive company in the Licensing of music and video content industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
