LicenseMaster Ltd. deals with a high volume of customer queries daily. To manage this effectively, they use Deskhero's AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the time taken to respond to queries.
The AI also improves the search functionality, allowing the support team to find relevant content faster. This feature is especially useful when dealing with intricate licensing issues that require referencing past cases or specific terms in licensing agreements.
LicenseMaster Ltd. uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their official website and other relevant online resources. This ensures that the AI and the support team always have access to the most current and accurate information.
Additionally, LicenseMaster Ltd. uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This, along with the AI's ability to suggest replies, has greatly improved the overall efficiency of their customer support.
In summary, Deskhero's advanced AI capabilities have allowed LicenseMaster Ltd. to provide faster, more accurate responses to customer queries, thereby improving customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the time taken to draft responses, thereby improving response times.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from the company's official website and other relevant online resources.
How does Deskhero help in dealing with complex issues?
Deskhero's AI enhances search results, making it easier to find relevant content quickly. This is particularly useful when dealing with complex issues that require referencing previous cases or specific clauses in agreements.
* This article provides an example of how a fictive company in the Licensing of software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
