TechKnow Licensing receives numerous customer inquiries every day. To manage these inquiries effectively, they use Deskhero's ticket management system. The system organizes all customer inquiries into structured data lists, allowing the support team to prioritize and respond to tickets efficiently.
With Deskhero's advanced AI capabilities, TechKnow Licensing can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. The AI finds relevant content quickly and accurately, which is then used to generate suggested replies.
The AI capabilities also enhance the search results within the platform. When a support team member searches for a specific term or phrase, the AI uses the embeddings to provide the most relevant results. This reduces the time spent searching for information and increases the efficiency of the support team.
TechKnow Licensing also uses Deskhero's kanban board feature to visualize their workflow. This helps the support team to track the progress of each ticket and manage their workload effectively.
By using Deskhero, TechKnow Licensing has been able to handle a large volume of customer inquiries efficiently and accurately. The advanced AI capabilities have reduced the time taken to respond to customer queries and increased the accuracy of the responses.
How does Deskhero's AI capabilities improve the efficiency of ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content quickly. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries and increasing the accuracy of the responses.
How does Deskhero help in visualizing the workflow?
Deskhero's kanban board feature allows companies to visualize their workflow. This helps the support team to track the progress of each ticket and manage their workload effectively.
How does Deskhero enhance the search results within the platform?
When a support team member searches for a specific term or phrase within the platform, Deskhero's AI uses the embeddings to provide the most relevant results. This reduces the time spent searching for information and increases the efficiency of the support team.
* This article provides an example of how a fictive company in the Licensing of Technical Know-How and Processes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
