TechProcess Innovations receives a high volume of inquiries from clients seeking to understand their complex technical processes. To manage these inquiries efficiently, they use Deskhero's ticket management system. The system organizes all customer inquiries into structured data lists, making it easier for the support team to prioritize and respond to tickets.
With Deskhero's advanced AI capabilities, the company can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. This helps in finding relevant content quickly and accurately, which is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI capabilities also enhance the search results within the platform. When a support team member searches for a specific term or phrase, the AI uses the embeddings to provide the most relevant results. This reduces the time spent searching for information and increases the efficiency of the support team.
Deskhero's custom fields and user groups features allow TechProcess Innovations to categorize their customers based on their specific needs and preferences. This enables the support team to provide personalized service to each customer group.
By using Deskhero, TechProcess Innovations has been able to significantly improve their customer support operations. The advanced AI capabilities have reduced the time taken to respond to customer queries and increased the accuracy of the responses.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content quickly. This content is then used to generate suggested replies and enhance search results, reducing the time taken to respond to customer queries and increasing the accuracy of the responses.
How does Deskhero help in organizing customer inquiries?
Deskhero's ticket management system organizes all customer inquiries into structured data lists. This makes it easier for the support team to prioritize and respond to tickets.
How does Deskhero provide personalized service to customers?
Deskhero's custom fields and user groups features allow companies to categorize their customers based on their specific needs and preferences. This enables the support team to provide personalized service to each customer group.
* This article provides an example of how a fictive company in the Licensing of Technical Know-How and Processes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
