ProcessTech Solutions has a vast amount of technical information that needs to be shared with their customers. To manage this information effectively, they use Deskhero's knowledge base feature. The company uploads files like policies, manuals, presentations, and also uses the website scraping feature to gather relevant information from their website.
With Deskhero's advanced AI capabilities, ProcessTech Solutions can generate knowledge base articles from the uploaded files and scraped website data. The AI uses OpenAI Embeddings to find relevant content, which is then transformed into comprehensive articles. This not only saves time but also ensures the accuracy of the information.
The AI capabilities also enhance the search functionality within the knowledge base. When a customer searches for a specific term or phrase, the AI uses the embeddings to provide the most relevant results. This makes it easier for customers to find the information they need, improving their overall experience.
ProcessTech Solutions also uses Deskhero's custom email domains feature to provide professional and personalized communication to their customers. This enhances their brand image and increases customer trust.
By using Deskhero, ProcessTech Solutions has been able to build a comprehensive and accurate knowledge base for their customers. The advanced AI capabilities have improved the efficiency of information management and enhanced the overall customer experience.
How does Deskhero's AI capabilities help in building a knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from uploaded files and scraped website data to find relevant content. This content is then transformed into comprehensive knowledge base articles, saving time and ensuring the accuracy of the information.
How does Deskhero enhance the search functionality within the knowledge base?
When a customer searches for a specific term or phrase within the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant results. This makes it easier for customers to find the information they need.
How does Deskhero provide professional and personalized communication to customers?
Deskhero's custom email domains feature allows companies to provide professional and personalized communication to their customers. This enhances their brand image and increases customer trust.
* This article provides an example of how a fictive company in the Licensing of Technical Know-How and Processes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
