HealthGuard Reinsurance deals with complex health reinsurance policies that often result in intricate customer queries. To handle these efficiently, they turned to Deskhero and its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This allows the platform to suggest accurate and detailed responses to customer queries, significantly reducing response times.
The AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. This has led to a significant reduction in ticket resolution times, improving customer satisfaction.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also been a boon for HealthGuard Reinsurance. It has allowed them to expand their knowledge base rapidly, providing customers with a wealth of information at their fingertips.
Overall, HealthGuard Reinsurance has seen a significant improvement in their customer support since implementing Deskhero. The platform's advanced AI capabilities have enabled them to provide faster, more accurate responses to customer queries, enhancing customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest accurate and detailed responses to customer queries, significantly reducing response times.
How does the AI enhance search results?
The AI enhances search results by finding relevant content from uploaded files like policies, manuals, presentations, and scraped website data.
How does Deskhero help expand the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing companies to rapidly expand their knowledge base.
* This article provides an example of how a fictive company in the Life & Health Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
