LifeSecure Reinsurance receives a high volume of customer queries daily. Managing these tickets was a challenge until they implemented Deskhero. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
With Deskhero, LifeSecure Reinsurance has been able to customize fields and structure data lists to suit their unique needs. This has made it easier for the support team to categorize and prioritize tickets, improving efficiency.
The AI-powered search bar has also been a game-changer for LifeSecure Reinsurance. It uses OpenAI Embeddings to find relevant content from uploaded files like policies, manuals, presentations, and scraped website data, making it easier for the support team to find the information they need to resolve tickets.
Deskhero's AI capabilities have also improved the quality of LifeSecure Reinsurance's knowledge base. The platform can generate articles from Word, PowerPoint, and PDF files, making it easier for customers to find answers to their questions.
Overall, Deskhero's advanced AI capabilities have helped LifeSecure Reinsurance streamline their customer support process, improve ticket management, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket. It also helps categorize and prioritize tickets, improving efficiency.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings to find relevant content from uploaded files like policies, manuals, presentations, and scraped website data.
How does Deskhero improve the quality of the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for customers to find answers to their questions.
* This article provides an example of how a fictive company in the Life & Health Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
