LifeSecure was struggling with high volumes of customer queries and complaints, which led to long response times and customer dissatisfaction. They needed a solution to manage their customer support more efficiently and improve their service quality.
With Deskhero, LifeSecure was able to structure their customer queries into tickets and manage them effectively using the kanban board. The custom fields allowed them to categorize and prioritize tickets based on their urgency and importance.
The advanced AI capabilities of Deskhero were particularly beneficial for LifeSecure. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Moreover, the AI-enhanced search bar made it easier for the customer support team to find relevant information quickly. The REST API allowed LifeSecure to integrate Deskhero with their existing systems, further improving their efficiency.
Overall, Deskhero's AI capabilities helped LifeSecure to improve their customer support operations, reduce their response times, and increase customer satisfaction.
How did Deskhero's AI capabilities improve LifeSecure's response times?
Deskhero's AI used OpenAI Embeddings from previous tickets and other sources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did LifeSecure integrate Deskhero with their existing systems?
LifeSecure used Deskhero's REST API to integrate it with their existing systems, improving their efficiency.
What benefits did LifeSecure see from using Deskhero?
Deskhero helped LifeSecure to improve their customer support operations, reduce their response times, and increase customer satisfaction.
* This article provides an example of how a fictive company in the Life Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
